TERMS AND CONDITIONS 

Introduction 

Acceptance of terms 

These terms and conditions govern all supply of goods and services by Te Kurahuna Ltd to you, the purchaser of goods and services from us, including access to the purchased online training component at www.mahiaatua.com. These terms and conditions are effective from February 2023 and will replace all earlier Te Kurahuna Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect. 

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website. 

To make a purchase for all our wānanga/training you must be 18 years of age or over or have written permission from a caregiver/guardian. 

After purchasing a specific training please be aware that a non-refundable administration fee of 20% of the purchase cost of that training will be incurred should you wish to cancel. 

If in the event any Te Kurahuna Ltd training or wānanga offerings are impacted by circumstances out of their control (i.e., pandemic, natural disasters etc). 

Te Kurahuna Ltd reserve the right to reschedule the training or wānanga and the right to move all registered tauira to the rescheduled date. The rescheduled date is non-negotiable. Any requests made will be considered on a case-by-case basis. 

Purchases for all our wānanga and training may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise). 

If you are purchasing on behalf of another entity such as a company, you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity. 

Under the NZ Copyright Act 1994: Purchasers are prohibited from sharing and/or copying content from www.mahiaatua.com or learn.mahiaatua.com, Te Kurahuna Ltd trainings and offerings digitally or otherwise. 

Licensed purchases for group subscriptions are by way of prior arrangement between the purchaser and Te Kurahuna Ltd and are used in accordance with this agreement. 

Material on www.mahiaatua.com and learn.mahiatua.com is protected by copyright and is set out in the licensing terms under which the material may be re-used by others. 

Availability and supply 

All orders are subject to the availability of those products or services. If for any reason a product is not available, we will endeavour to notify the non-availability on our website. 

Pricing 

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of accommodation and transportation costs. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct. 

Website and Credit Card Security 

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. 

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer. 

For security purposes certain transactions may require proof of identification. 

Payment options 

We accept payment by credit card, PayPal, Afterpay or invoice. 

Purchases made using our payment options are subject to the providers terms and conditions. 

Stripe Terms and Conditions 

https://stripe.com/en-nz/ssa 

PayPal Terms and Conditions 

https://www.paypal.com/nz/webapps/mpp/ua/useragreement-full 

Afterpay Terms and Conditions 

https://www.afterpay.com/en-NZ/terms-of-service 

Payment by credit card. If you are paying by credit card, you authorise us to charge your credit card for the full amount of your purchase. You further authorise us to use a third party, Stripe, to process payments, and consent to the disclosure of your payment information to such third party. 

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees. 

Payment via invoice. If you are paying by invoice, we accept direct debit into Mahi a Atua's designated bank account only. All amounts invoiced are due and payable on the due date on the invoice, unless otherwise specified. 

Refunds 

We value your support and will ensure we adhere to the Fair-Trading Act 1986 and the Consumer Guarantees Act 1993. Please choose carefully because we do not have to provide a refund if you have changed your mind about a particular purchase. 

Eligibility Criteria for refunds To be eligible for a refund you must: 

To apply for a refund based on extenuating circumstances you must submit a written request to us. Requests will be considered on a case-by-case basis. You may be required to attest to facts and/or provide supporting documentation for your extenuating circumstances. 

We will notify you of the outcome of your refund as soon as possible. 

If approved, your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days. 

All refunds will be made in New Zealand Dollars (NZD). If the purchaser's nominated Bank is outside of New Zealand, Te Kurahuna Ltd will deduct the international payment bank fee according to Westpac New Zealand's processing fees. Bank fees are subject to change. 

Late or missing refunds (if applicable) 

If you have not received a refund yet, first check your bank account again. 

Then contact your account company. It may take some time before your refund is officially processed. 

Next contact your bank. There is often some processing time before a refund is confirmed. 

If you have done all of this and you still have not received your refund, please contact us at [email protected] 

Liability Limitation 

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade. 

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website. 

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or must pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993. 

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises. 

Applicable law and jurisdiction 

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside. 

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services. 

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis). 

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based. 

Privacy policy and Confidentiality 

Unless you opt to receive messages from us, we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications, you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you. 

Opting out of receiving the above-mentioned messages will not prevent the sending of messages that specifically relate to your order(s). 

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us. 

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our website, some functionality of those Website may not be available to you. 

We may disclose your personal information as required by law. 

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control. 

You can request details of your personal information that we hold, and ask us to correct it, at any time. 

General Conditions 

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.mahiaatua.com. 

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights. 

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions. 

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it. 

We may deliver notices to you by sending them to an email address that you have notified to us. 

Social Media Release/Consent 

Throughout our trainings Te Kurahuna Ltd may photograph and take video recordings of participants. Agreeing to these terms and conditions means you consent to having any images or videos that you may be a part of, during Te Kurahuna Ltd trainings, used on our social media and digital platforms. 

Should you disagree to your image/video recordings being used by Te Kurahuna Ltd please advise in writing before training commences at [email protected]. 

Online Training for Mataora 

Please note that when purchasing the ONLINE MATAORA TRAINING FOR ARTISTS, that this product is accessible for 16 weeks from the registration / sign up date. After 16 weeks from registration your subscription to this product expires and there will no longer be access to the Online Mataora Training for Artists subscription. To renew the subscription of this product it must be purchased again. 

Covid Policy 

In the event of COVID-19 alert levels preventing the 'Intensive training' from being held, Te Kurahuna Ltd will reserve the right to hold that component of the training at a later date. Te Kurahuna Ltd may reconfigure any part of the training to be a virtual delivery. Should a decision be made to deliver the 'Intensive training' virtually, trainees will have extended access to the pūrākau offered in the training. 

In the interest of all trainees' wellbeing, Te Kurahuna Ltd reserves the right to determine IF trainings will be cancelled, postponed or rescheduled. 

Te Kurahuna Ltd is committed to making sure 'you' receive your training. It is important to us that we all feel safe and held when facing the uncertainty of the world we live in. We appreciate that we are already in a crisis with inequity and racism so we do not want to pause in the delivery of this kaupapa and will work hard to deliver the highest quality training within the parameters available. 

If you develop Covid-19 symptoms or are a household contact of someone with COVID-19, get tested immediately. If these symptoms develop within 5 days prior to the commencement of the intensive component, we will need evidence of a negative Rapid Antigen Test (RATs) prior to your arrival. 

Covid-19 vaccination recommendations for ā-tinana (in person) training

 Where our training is ā-tinana, Te Kurahuna Ltd recommends you are fully vaccinated against COVID-19, including 6 monthly boosters. 

For further information, search the Ministry of Health guidelines below: https://www.health.govt.nz/search/results/covid%2019 

Terms and Conditions 

Version 9 23/02/2023

Tūporeariki:
He oriori mo Tuteremoana
(Terms and Conditions) 

Te Kurahuna Ltd has aligned the words from this mōteatea composed by Tuhotoariki, a chief from Wairarapa, for his mokopuna about to be birthed into the world, to our values and the way in which we want to provide these wānanga for the whānau who are welcomed into Tūporeariki. 

Nau mai e tama kia mihi atu au 

Welcome to the Tūporeariki space of healing wānanga. 

Tūporeariki offers whānau an opportunity to engage in Mahi a Atua and to consider their healing journey through connecting to pūrākau, maramataka Māori, karakia, taonga pūoro and an indigenous reflective ritual referred to as Hinekauorohia. 

This is our commitment to ensuring this is a safe and healing space for all whānau. You are important. Your whakapapa, your ancestors, your stories and your voice will be held and honoured in this space. 

It is important that you are aware of the following areas and agree to this when signing up to Tūporeariki: 

1. A collective approach 

Tūporeariki, unlike western approaches to healing, is inclusive of the collective. It is a gathering of several individuals (up to 20) who will each contribute to the healing wānanga through both personal and collective reflections. 

If safety issues arise during wānanga for yourself or others during both our Matataki (pre-wānanga contact) and/ or the wānanga, our processes involve a collective approach referred to as an EKE. Two of the Te Kurahuna Mataora would go into a separate wānanga with yourself and someone else from your support network. 

2. Ahi Kaa

Clarifying your purpose and hopes (Ahi Kaa) will be developed with you in the first wānanga. If there are any signs of a lack of progress, Te Kurahuna will prioritise the need to explore their understanding of your Ahi Kaa. 

3. Your feedback

Real time feedback is prioritised in wānanga alongside utilising MyOutcomes (see later section) information. Your voice matters and we value hearing about what might not be working for you. We will work to action the feedback and shapeshift accordingly. If the Mataora are unable to make the necessary changes this must be made clear to you realtime. Mataora are deliberate in their efforts to develop a culture of feedback, focused on explicitly exposing barriers, illuminating injustice, and clearing pathways forward. 

4. MyOutcomes 

MyOutcomes is a platform that captures data from ‘Feedback Informed Care’, an evidence-based tool that helps to assess how well Te Kurahuna is supporting you and to make adjustments based on your feedback. MyOutcomes is required to be used by all whānau who enter the Tūporeariki wānanga space. MyOutcomes identifies to Te Kurahuna areas of distress and concern that may require additional supports being wrapped around you. 

5. ‘Not the right fit’

If after the first wananga, you feel this is not the right space or fit for you, then there is no obligation to continue coming to the wānanga. However, we really value receiving your feedback about this and what we could have changed to suit you better. 

I haramai rā koe i te kunenga mai o te tangata i roto te āhuru-mōwai. Ka taka te pae o Huaki Pouri ko te wharehangahanga tēnā a Tāne-nui-a-rangi i te one i Kurawaka, i tātai ai te puhi-ariki.
You were held within the warmth of the womb until you came into the open world from the house of creation, the house of Tāne (Huaki Pouri) built on the fertile foundations of Kurawaka. 

6. Respect and safety

It is important that you and all that you whakapapa to is acknowledged and respected. The space that you entered must be safe. 

We respect the tapu space of Tūporeariki and as such will make sure collectively, we agree on our processes during wānanga of maintaining respect. 

Because the wānanga is a group forum, all participants including the Mataora must agree that the information shared witin the wānanga is tapu. No one is permitted to share information about someone without first seeking permission from them. It is also important that whānau agree that nothing is discussed about someone without them present. Where whānau are struggling to relate with others within the wānanga, there must be a commitment to sharing this during the ‘Session Rating Scale’ SRS wahanga of the wānanga.Te Kurahuna will be transparent and open with whānau about any risk indicators when the need arises. 

Te Kurahuna’s approach is to work as a collective with the whānau and their support network. This is a collective process that aims for the best outcome possible by welcoming varying perspectives. 

Where other services are required (as agreed by the collective) Te Kurahuna will act as a conduit to manaaki the process. Where there is disagreement, Te Kurahuna will work to ensure more resources are accessed to prioritise everyone’s safety. 

7. Huaki Pouri

Huaki Pouri is a forum for Mataora who facilitate Tuporeariki wānanga, to identify gaps and areas needing improvement. Huaki Pouri forums will prioritise whānau whose graphs (MyOutcomes) are in the red (off track) and yellow (at risk of going off track). 

Other than the demographic profile and/ or your specific feedback, nothing will be discussed about you without you within Huaki Pouri. 

Te Hiringa Matua, Te Hiringa Tipua, Te Hiringa Tawhito-rangi, ka karapinepine te pūtoto ki roto i te whare-wāhi-awa ka whakawhetū tama i a ia
The power of procreation is ancient; therein was arranged the powers of procreation, and blood gathered in the fallopian pathway, and you were created. 

All our ways of within wānanga will prioritise creativity in the pursuit of growth. 

8. Your Notes

Te Kurahuna will take sufficient notes in order to record your contact details, demographic, Ahi Kaa and any MyOutcomes discussions. 

Your notes will be stored securely at all times. Whilst we take the utmost cyber security precautions, we cannot guarantee that our file hosting service and third-party software is secure, and we cannot be held responsible for a breach that is beyond our control. 

Te Kurahuna will not pass on personal information about you to anyone outside of Te Kurahuna. 

It is important to note that Tūporeariki is not a clinical forum and although registered clinicians may be facilitating the wānanga, they are asked to do so as Mataora. They will almost certainly share knowledge from their respective fields, but they are not employed to carry out clinical assessments. 

Your notes stored in MyOutcomes are accessible to you at any time by downloading the MyOutcomes app. 

9. Tai Ruku 

Te Kurahuna Mataora are guided by TAI RUKU, our indigenous approach to operationalising Mahi a Atua in a range of contexts. As Mataora working in a therapeutic space, we are guided by the mātāpono (principles) of Mahi a Atua: 

1. Tēnei te po, nau mai te ao – to indigenise our space,
2. Ka mā te ariki, ka mā te tauira – be an active learner, and
3. Hongihongi te wheiwheiā– to embrace feedback. 

and 7 principles within Tai Ruku which include: 

1. Immediate Response / First contact - matataki questions
2. A whānau network perspective
3. Flexibility and Adaptability
4. Responsibility
5. Continuity
6. Tolerance of Uncertainty
7. Wānanga 

There are a further 12 key elements that are considered as the components that offer Mataora the opportunity to engage in quality work to achieve positive outcomes for whānau who engage in Tūporeariki. 

Ka riro mai a Ruaitepukenga, a Ruaitehorahora, ka hokai tama i a ia, koia hokai rauru nui, hokai rauru whiwhia, hokai rauru maru aitu.
You inherited ways of knowing and your journey through the birthing canal began with both success and risk attached.

10. Health and Disability Act

The Code of Health and Disability Services Consumers’ Rights establishes the rights of consumers, and the obligations and duties of providers to comply with the Code. It is a regulation under the Health and Disability Commissioner Act. Te Kurahuna adheres to the Code and Act alongside our own Tai Ruku. 

11. Hongihongi te wheiwheiā – Inhale the unusual

If you have any concerns and/ or complaints, Te Kurahuna welcome this feedback and want to respond to it immediately. Our indigenous response to a complaint would be to hold an EKE where there is an ‘eight eyes’ process (yourself, your support person, and two Mataora (decided by Te Kurahuna collective). 

Ka māro tama i te ara namunamu ki taio ka kokiri tama I a ia ki te ao turoa e tama e
But you persevered on this journey into a world of light, and thus you took your place in this world of ever enduring light.

12. Te Ao Marama

If you do not attend wānanga, you understand that we will make every attempt to contact you and check your wellbeing. If you do not wish to continue the wānanga Te Kurahuna will upon completion of Tūporeariki, ask you to share your experience - although it is your right to decline.